RESUME
Professional
info
A skilled professional with a wide range of experience from Customer Care Representative, Nursery School Teacher to Admin Assistant and Secretary. Dedicated, efficient and a problem solver that will help you in your busy executive lives.
Work
experience
Head Teacher
Footsteps Nursery
Doha, Qatar
2020 - present
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Plan, organized and led activities that are age appropriate to promote physical, mental and social developments.
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Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
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Greeting and welcoming guests and providing them with a positive first impression of the company.
Admin Assistant/Secretary (Reliever)
WAFA Technical System Services
Doha, Qatar
2019 - 2020
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Data Entry
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Handle Correspondence
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Process and Files Documents
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Monitor Supplies
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Responds to customers
Head Teacher
Bright Beginnings Nursery
Doha, Qatar
2015 - 2019
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Plan, organized and led activities that are age appropriate to promote physical, mental and social developments.
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Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
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Greeting and welcoming guests and providing them with a positive first impression of the company.
Customer Service Representative
IBEX Global Philippines
Davao City, Philippines
2013 - 2015
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Receives inquiry over the phone regarding clients prepaid debit cards transactions.
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Ensuring clients queries are handled to their satisfaction.
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Using computerized system to access client information.
Customer Service Representative
Stream Global Services
Cebu City, Philippines
2012 - 2013
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Receives customer documents through email to validate eligibility for discounts and promotion.
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Schedules outgoing call to customer for verification.
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Directed customer communication to appropriate department
personnel, in addition to providing information to resolve inquiries and boost customer satisfaction.
Retention Agent
AEGIS People Support
Cebu City, Philippines
2011 - 2012
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Communicating with the customer via phone who have issues with the service.
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Maintaining a satisfied customer service relation
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Keeping the customer happy to avoid cancellation of the
service.
Cyber City Teleservices
Davao City, Philippines
2006 - 2011
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Explained key information regarding products and services to customers to encourage informed decision-making
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Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
Skills
1. Administrative Support
• data entry
• project management
• transcription
• virtual assistant
• calendar management
• email management
• social media management
• research
• content creation
2. Customer Support
• answer phones
• basic troubleshooting
• submit service request
• maintain database
• log calls
• respond to help request
3. Nursery School Teacher
• child friendly
• organized
• patient with kids
• observant
• detail-oriented
Education
Mindanao State University.
Gensan Campus, Philippines
2002 - 2006
Bachelor of Arts Major in English
Certificates
Filipino Virtual Assistant (FVA)
Online Course
2020
Freelancing Course
ICON Training Center
Doha, Qatar
2019 - 2020
Admin Assistant and Secretarial Course
ICON Training Center
Doha, Qatar
2019 - 2020
Caregiver I course